CVS Training

TRAINING PROGRAM

Goals

GLLG was engaged by the CVS Health Inventory Management Department of 150 employees to create inclusive leaders by transforming how they influence others. The content of this training program was based on Glenn’s book The Innovation Mentality.

Their goal was to acquire the skills and strategies to be an inclusive leader that:

embrace transformation and change management
authenticity and agility
corporate social responsibility and sustainability
innovation and creativity
diversity of thought
courageous thinking in a highly collaborative environment.

TRAINING PROGRAM

Content Design

A Two-part, four-day, customized learning program

This two-part, four-day, high-impact and interactive learning program was delivered at a CVS Headquarters in Woonsocket, Rhode Island. Participants were provided learning tools and resources assigned to achieve proficiency in the six strategies of the innovation mentality.

The overall workshop experience combined real-world workplace/leadership scenarios with “gamification” techniques to test and improve participants’ abilities to be authentic and effective in how they:

Make decisions
Enable the full potential in others
Solve for the most promising opportunities

Creating a high-performance culture based on self-trust

Based on GLLG’s proprietary content and methodology, the training experience included a focused and balanced approach in support of inclusive leadership and CVS’s proposed solve areas.

Participants were trained to become more self-aware of how inclusive leadership drives new ways of thinking while equally developing the impact of their leadership identities. To create a high-performance culture based on self-trust, participants learned to be mindful of how they are influencing the success of each other.

Content Licensing and Perpetuation

CVS Health licensed and deployed GLLG’s innovation mentality framework in four phases:

Year 1: Senior Directors
Year 2: Directors
Year 3: Senior Managers
Year 4: Managers

TRAINING PROGRAM

Outcomes

The impact and influence of each leader and their team’s contributions reverberated throughout the organization – and set the standard for leadership excellence across the enterprise.

Through group-think situational analyses, case studies and pre-work assessments, participants:

Learned the six strategies of The Innovation Mentality and how to most effectively see and seize opportunities in the new workplace to drive growth and cost efficiencies in the marketplace.
Aligned their leadership role and responsibilities to more authentically amplify and create greater impact and influence through their own areas of responsibility and the entire department.
Learned the four skills to elevate team performance that embraces diversity of thought and created a department culture that fosters innovation and initiative.
Awakened their full potential by discovering their most authentic leadership identity and how to most effectively leverage it to create powerful networks and ecosystems (internally and externally).
Became market-driven leaders that can anticipate crisis and manage change before circumstances force their hand. Participants embraced a new leadership mindset based on 8 critical realities of the new marketplace.
Learned how to think of their employees as an innovation lab to maximize employee engagement, increase talent retention, and foster an environment of career advancement.

“Because of GLLG's teachings, we, as a team of Senior Directors, were able to accept the departure of our admired and respected VP with a transition of ease because we now have the understanding to develop and leverage our leadership identity to build momentum and create more influence. There was a belief among us that without employing GLLG's methodology, this transition may have been met with chaos and uncertainty.”

William Sterling

Senior Director - CVS Health

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