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Unless You Ditch The Old Standards, You’ll Never Be Distinct

We must find balance between the forces of standardization and personalization if we are to be distinct in the ways we w

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Does Your Team Succeed Because Of Your Leadership – Or In Spite Of It?

I talk about the difference between standardization and personalization a lot, and people sometimes jump from one extrem

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Managing Employee Stress, Debt, and Emotional Turmoil in the Age of Personalization

For some insight on how companies can respond, let’s look at one of the most stressful occupations around – veterinarian

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Your Organization’s Mission Shouldn’t Be More Valuable Than Your Contribution To It

What is most meaningful to people is to know they have a chance to contribute their unique skills and strengths—no matte

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Shift Focus From Brand Identity To Individual Identity In The Age Of Personalization

We have entered an age of personalization, but our corporations still operate by the now outdated rules of the previous

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Talk With Each Other, Not At Each Other To Thrive At Work

According to HR Drive, only 29 percent of Millennials are engaged at work, 16 percent are actively disengaged, and 55 pe

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Feelings Belong In The Workplace, In This Age Of Personalization

When we do speak up individually—in big or small ways—we often get shut down and don’t feel safe to do so again.

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The Right Fit Is Code For Exclusion In This Age Of Personalization

When having to make a new hire, leaders often use words like “she’s not a good fit for our team” or “he doesn’t suit the

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Stop Hiring For Conformity in this Age of Personalization

We hire people who think just like we do, and we reward and promote people only when they prove they can think just like

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If You Threaten The Status Quo, The Status Quo Fights Back. Hard.

But corporate values and mission statements never account for the mass variations of this need for individuality and inc

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Without Inclusion, Humankind Is Becoming Less Resilient

Humankind is living with both more and less diversity, and our brains haven’t caught up to this new reality. As a result

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Healthcare In The Age Of Personalization Part 6: People Experts - We Need You

At a time when we are personalizing healthcare, HR should be one of the most sophisticated departments in the organizati

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Healthcare In The Age Of Personalization Part 5: Clinical Implications

Clinic advancements in healthcare are exciting but not universally available. They can only take us so far within a sys

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Healthcare In The Age Of Personalization Part 4: Where Does It Fit With Population Health?

As medical innovations advance beyond what we ever could have imagined, if we’re not getting those advancements to the p

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Healthcare In The Age Of Personalization Part 3: How Business Models Must Evolve

Healthcare systems must consider the age of personalization as their business models evolve. If the right changes are n

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Healthcare In The Age Of Personalization Part 2: Identifying The Real Metrics Of Inclusion

While healthcare understands the age of personalization better than any industry, it must first overcome the foundation

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Healthcare In The Age Of Personalization

Healthcare can no longer ignore trends toward personalization or the tendency of some individuals to avoid seeking treat

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The New England Patriots: The Mastery Of Teamwork In A Climate Of Constant Change

If leaders need a case study on what is required for their organizations to win during times of change and uncertainty,

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Yet Another Call For Assimilation in America, But Assimilation To What?

People waste more time being what others want them to be rather than what they seek to be themselves. How can a country

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Inclusion As A Growth Strategy Part 6: The Most Essential Skill For The Age Of Personalization

Inclusion is not just a mindset, it’s also a behavior. When we act in a way that elevates another person’s individuality

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Inclusion As A Growth Strategy Part 5: All Employers Are In The Business Of Health

Leaders must accept the new reality that their organizations have a direct impact on health by providing healthcare for

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Inclusion As A Growth Strategy Part 4: How To Personalize For Millions Of Customers

Categorizing consumers can be helpful, but they can also be limiting if we think that’s all we need to do in order to un

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Inclusion As A Growth Strategy Part 3: Inclusive Hiring And Inclusive Working

An inclusive workforce is reflected in at least two major ways – how you decide whom to hire, and how you enable those y

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Inclusion As A Growth Strategy Part 2: Leadership In The Age Of Personalization

Organizations are unprepared to lead change and transformation in the age of personalization because inclusion is not ac

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Inclusion As A Growth Strategy Part 1: The Last Remaining True Growth Opportunity

For decades, brands have not only attempted to define how employees should act or behave at work, but also have tried to

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A Co-Design Approach To Treatment Advances Individuality In Healthcare

Determining the outcome of an individual’s life is to ask that individual to co-design his or her own treatment. Healthc

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6 Alarming Ways HR Executives Are Putting Enterprise Growth At Risk

HR executives must reinvent themselves and the traditional corporate playbook to ensure that enterprise growth is not at

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Individuality In Healthcare, Part 4 -- The Massive Influence Of Employers

Employers have a great deal of influence when it comes to healthcare in general and the wellbeing of their employee popu

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Individuality In Healthcare, Part 3 -- More Insights, Better Experience Across The Continuum Of Care

Individuality is changing the ways we deliver healthcare. Significant advancements in technology and creativity in solvi

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Individuality In Healthcare, Part 2 -- Does It Expose An Individual's Vulnerabilities?

Individuality has moved to the center of healthcare transformation. It is redefining the ways we serve patients and our

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Individuality In Healthcare Is Here - Pair It With Inclusion To Achieve Better Outcomes

As healthcare moves from fee for service to value based outcomes the role of individuality will continue to shift our th

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Three Critical Factors Reveal Your Authenticity

The need to maximize the utilization of human capital is at an all-time-high. But this is impossible when leaders and em

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4 Transformational Things LeBron James Teaches Us About Leadership And Teamwork

Much is expected from leadership during these times of change and transformation that forces us all to open our minds to

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4 Things High-Performance Teams Must Have To Transform Their Organizations

Transformation is a time for leaders and teams to reclaim their authenticity. Unfortunately, many remain stuck in an ide

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The 12 Crucial Leadership Traits Of A Growth Mindset

If today’s leaders are responsible to guide business transformation, businesses should not define how leaders act, influ

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Why Inclusive Leadership Is The Secret To Overcoming Uncertainty

Uncertainty is the result of disconnected thinking, disconnected people and the lack of trust in leadership. But one thi

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3 Ways To Make Meetings Meaningful

Making meetings meaningful means making them more inclusive. Let your people feel safe to express what they are really t

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Making Healthcare Inclusive Part 2 (Patients Are Now Consumers)

Patients have expectations and will choose to go elsewhere for their care if those expectations are not met. Organizatio

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Making Healthcare Inclusive Part 1 (An Industry In Transition)

Healthcare most evolve to inclusion and individuality. Our nation’s demographics are shifting, and with those shifts co

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3 Reasons Diversity Does Not Solve For Inclusion

Job titles fuel silos. Perhaps none more than “chief diversity and inclusion officer.”

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Reinventing Philanthropy As An Employee-Centered Growth Strategy

Can a company let all its employees – even if it has 38,000 of them – define the way it gives back? And why is that even

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5 Crucial Mistakes Leaders Continue To Make

Leaders continue to lose touch of the business during a time of change and transformation that requires them to be much

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HR Departments Must Urgently Become Human Capital Departments

The problem with HR is that it was not originally designed to care about people, let alone individuals. It was about hum

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What We Must Sacrifice To Have The Right Mindset In 2018

What mindset do you want to take into next year: Aligned with what you believe alone or with all people regardless of di

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3 Ways HR Execs Can Help Their Organizations Grow

HR is the backbone of a company – connecting everyone in an organization. But like our actual spinal cords, we tend to i

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The Greatest Enemy Of Teamwork Is The Illusion That It Has Happened

Think you’re being inclusive enough to build strong organizational cultures and teams? Chances are, not as much as you t

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5 Ways Inclusion Helps Leaders Influence More

Silos in the workplace are disrupting employee engagement. Inclusion and individuality are leaders’ new calls to action.

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3 Reasons CEOs Should Lose Sleep Over The State Of Their Human Resources Departments

Hint: It has nothing and everything to do with recent revelations about sexual harassment.

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Unconscious Bias Training Perpetuates The Problems America Strives To Fix

Uncovering unconscious bias is not a strategy that solves for inclusion. It’s a tactic that solves for diversity – and d

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4 Signs That Bosses Are Really Bullies

Leadership in today’s workplaces too often mirrors today’s politics. Leaders must start leading again and must stop bei

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What Legacy Would You Leave Behind If You Left Your Company Today?

Leaders must believe in the power of significance to leave a legacy – success by selfish gain is not enough.

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Value-Based Healthcare Models Demand Inclusion And Individuality

As the healthcare moves from fee-for-service to value-based medicine, it must focus on new ways to emphasize patient-cen

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Corporate Values And Mission Statements Are Stifling Innovation

Do you believe a company when it says it “strives to be innovative” or when it actually innovates in the marketplace and

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5 Reasons Leaders Are Afraid To Challenge The Status Quo

Is anybody really surprised that we prefer comfort over change? It's time to face our fears and get out of our comfort

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6 Ways To Change Your Mindset About Innovation Before The Marketplace Passes You By

While organizations are in change management and transformation mode - are the leaders and employees of those same compa

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3 Ways Inclusive Leadership Will Replace Diversity Initiatives

Like the seemingly endless talk around healthcare, people are tired of talking about diversity. It’s time to change the

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Why The Most Disruptive Companies In The Marketplace Fail To Disrupt In The Workplace

Just because a company looks nothing like the past doesn’t mean it acts like the present. Is your workplace disruptive

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What Changes At GE And The New York Times Tells Us About Allowing Your People To Influence

Open floor plans and saying you value your people isn’t enough. Lessons learned from GE and The New York Times about the

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How Amazon Embraces Risk As Its Best Friend To Get Out In Front Of Change

Organizations that build high performance leaders and teams focused on inclusion and the power of individuality grow and

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4 Essential Questions Leaders Must Ask To Recreate Growth

In the years before the Great Recession, companies grew so fast that the objective was to handle it all. Most businesses

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Workplace Environments Have Made Leaders Inauthentic

Most organizations ask leaders to be authentic not for their benefit to strengthen their identities, but to be authentic

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Workforce Representation Is About Quotas, Not Growth: It's Time To Embrace Diversity With Inclusion

It’s time to move human capital management to the center of an organization’s growth strategy that gives people the infl

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Why Leaders Think They're Evolving When They're Not

Most businesses have stripped employees of their identities, leading to a leadership identity crisis that infects busine

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Why Employees Live In Fear

Leaders give performance reviews that reflect their displeasure. So the talent hides its talent. They just say to heck w

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American Enterprise Is Unhealthy: To Remain Relevant, Focus On Your Organization's Identity

We must get healthy in the workplace and marketplace and inject an innovation mentality of abundance and opportunity int

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The One Essential Trait Leaders Fail To Master

Most leaders, regardless of hierarchy or rank, would be better served by being vulnerable enough to admit they don’t alw

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Is The Era Of Trump Triggering Transformation In Workplace Diversity?

Diversity and inclusion must be seen as an investment and be placed where it belongs – in the center of all growth strat

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How Leaders Constantly Strip Their Employees Of Their Identities

People have value – yet we devalue them by constantly stripping them of their identities in the service of those skills

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Design Your Workplace Culture To Go Beyond Engagement And Fuel Trust

The lack of trust and engagement happens because leaders are not intimate enough with the workplace and the people who t

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Teams Only Grow When They Evolve Together

Throw the old mindset out when it comes to your teams: Great teams know how to evolve together by allowing everyone to f

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3 Uncomfortable Truths From The Grammys About Diversity And Inclusion

Much has been made since the Grammys aired about whether the Recording Academy and the ceremony have a race problem. The

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Three Ways Leaders Fail To Be Open-Minded

As a result of the "Trump Factor" many people are asking themselves what they can do and how they can lead through all t

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5 Reasons Most Leaders Are Not Qualified To Lead

Too many people are getting promoted for the wrong reasons. Too many people became leaders for doing what they were told

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Maximize Your Leadership Capacity And Plane Of Possibility: Interview With Dr. Daniel J. Siegel

Dr. Dan Siegel says the mind is not just a function of the brain but also social and cultural interactions. Wanting to e

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5 Reasons Diversity And Inclusion Fails

Companies must rethink and reinvent the way they lead diversity and inclusion as a growth strategy. No longer can divers

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3 Reasons Companies Are Solving For The Wrong Opportunities

The problem is we're failing to see that we don't have to create “new” things. We have our own frontier economy opportun

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How To Lead In Times Of Uncertainty

There is a palpable sense of uncertainty today. As a leader, what do you do with that? How do you plan for a future that

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5 Words Leaders Should Stop Using In 2017

Using the wrong words may limit leadership from seeing opportunities and one’s ability to be truly open-minded. The wron

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Companies Create Powerful Employer Brands By Doing These 4 Things Consistently

Why would an employee want to work for you or any company? Companies that win long-term have employees who feel a sense

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Population Health Offers Three Critical Lessons For The Future Of Our Country, Part 2

In part one of this article, I wrote how a focus on Population Health will support business models that invest in people

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Population Health Offers Three Critical Lessons For The Future Of Our Country, Part I

Can we find strength in America's mosaic of differences. America’s population health and thus the health of our country

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An Essential Election Lesson For Leaders: Change Is Not Enough -- We Must Evolve

“Change” is the word I have heard most often in postmortems on the 2016 election. America was tired of business as usual

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The Biggest Issues For The Future Of Healthcare In America And What We Can Learn From Them, Part 2

As healthcare in America moves from a cottage industry to big business and gets progressively consolidated, regulated, a

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The Biggest Issues For The Future Of Healthcare In America And What We Can Learn From Them, Part I

A patent-centric and patient-focused model requires healthcare providers to change their businesses to a relationship-ba

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5 Warning Signs That Your Company Is Tired Of Change

Change should reactivate and rejuvenate the organization. When it’s not, you are not welcoming people to embrace change

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5 Reasons CMOs Are Failing Their Brands

More and more consumers know exactly what they want from a brand, the lifestyle they desire, the type of brand relations

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4 Pillars For Moving People To The Center Of Your Growth Strategy

With workplaces more execution minded than ever before, how can you be thinking about the health of populations and impr

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What You Think About The Power Of Transparency Is Wrong

Transparency requires leaders to work with a generous purpose. They know the wisdom behind having each other’s backs and

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5 Strategies To Transform The Way We Lead

“Without strategy change is merely substitution not evolution.” Many of you have heard me say this as early as 2009. Bac

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Three Strategies To Break Free From Complacency

Complacency leads to compliance, not big thinking.

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9 Signs That Your Organization Lacks Diversity Of Thought

How many times have you been in a meeting when someone says, “That’s a great idea, you should do something with that”? T

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Without Strategy, Change Is Merely Substitution, Not Evolution

Why do we need a new strategic plan at the beginning of each year?

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Six Ways To Ease The Transition From the Corporate World To Entrepreneurship

While employees are becoming more inspired and restless to test their entrepreneurial spirit, most are unprepared for th

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Great Leaders Strive Towards Long-Term Success And Significance

According to a recent article, “Inside Boeing's Plan to Tap Workers' Competitive Drive to Fight Off Airbus” (by Steve Wi

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Employees Lose When CEOs Ignore These Four Critical Realities

For nearly a decade, I’ve had a front row seat to the harsh realities that run deep within organizations representing th

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5 Ways Great Leaders Cultivate Wisdom In The Workplace

Throughout my life, my father would often remind me: “If you enrich your mind with meaningful knowledge each day, it wil

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Taking A Market-Driven Approach To The Evolution Of Diversity And Inclusion

Diversity & Inclusion (D&I) was a hot button issue during the last two Academy Award seasons, but in between things went

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5 Critical Choices You Must Make Every Day At Work

The workplace is evolving and your success is highly dependent upon the choices you make to influence its future – and e

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Is Diversity Good For Business?

As the cultural demographic shift continues to transform the face of America, business leaders are taking a closer look