Two Massive Shifts are Happening Simultaneously:

"Improve patient experience and quality of care. Reduce costs and re- admissions while keeping efficiency on individualized care and precision medicine. Move from a fee-for-service system to one based on value that rewards health outcomes rather than services rendered." These are some of the hottest burning issues facing healthcare providers, payers and physicians today. Whether or not the industry can accomplish these ambitious goals comes down to how well we serve individuals.

Healthcare industry shifts

The challenge: Our healthcare system is built around services, not individuals.

Shift Populations™ represent the fastest growing patient and consumer segments in the healthcare industry. Unfortunately, they are the most susceptible to chronic disease states (such as cancer, diabetes and heart disease, etc.), and least preventive with their care.

Providers, payers, pharmaceutical and retail-healthcare organizations are not only unprepared to best serve the unique needs of shift populations as patients and consumers, but also as its workforce, and their communities at-large. They recognize the need to be more diverse, so the first step they take is usually tactical - focused on initiatives managed separately in various silos of the organization, all based on achieving compliance.

But if the goal is to drive growth, we need to shift the focus from diversity to inclusion and individuality.

Your response to this shift is the key to meeting the biggest challenges in healthcare today.

Healthcare whitepaper download

The Typical Transactional Response – Diversity


  • Document Translations
  • Interpreters on hand
  • Cultural Competency


  • Meeting representation quotas
  • A focus on cultural differences
  • Unconscious bias training


  • Outreach initiatives designed to meet official Community Benefit obligations
  • Local market education and awareness
  • Local Government Compliance

The Better lndividualized Response - lnclusion


Methods in place for getting to know them as individuals, for understanding how their health is shaped by family, community lifestyles.


Ways to help them recognize what it is they solve for and how they contribute to growth as individuals with passions, distinction and expertise.


Methods for regular involvement with people and leaders, to better understand the community drivers of health and wellness.

It’s time for Healthcare to evolve to inclusion and individuality.

This lack of preparedness has made it difficult for shift populations to feel welcomed into the healthcare system. To create distinction, strengthen your competitive advantage, and ultimately improve the patient experience and overall quality of care, GLLG has developed the following framework that will help you lead inclusion as a growth strategy, making all stakeholders better equipped and prepared to serve the unique needs of patients – whether they are our customers, employees, or families.

  1. Enterprise Leadership: Solidify the right performance metrics that support inclusion and individuality to drive better outcomes across the organization.
  2. Workforce Representation: Create an inclusive culture to attract top talent and strengthen your employer brand.
  3. Patient Experience: Build connection and trust with consumers by allowing them to share their feedback and develop systems to act on that feedback.
  4. Preventive Care: Be proactive in getting to know and addressing the unique health needs of our employees, consumers and their communities – to help use drive growth.
Healthcare growth strategy


Evaluate how well your organization is practicing inclusion and individuality. This assessment was designed to measure your organization’s readiness for the Cultural Demographic Shift™ in order to lead inclusion as a growth strategy. In the end, you will receive a free summary report with enterprise-wide performance metrics that are represented in each of the four core areas.

"GLLG has identified a winning strategy for 21st century leadership: be forward thinking, embrace diversity of thought, and commit to strategically aligning the needs of your people, consumers and business."

Robert W. Stone

President and CEO of City of Hope

AOP Summit Series - Season 4 - Navigating Uncertainty