case studies

Unleashing Individuality

Through Personalization

Personalized leadership transforms organizations by aligning individual purpose with corporate goals. Across industries like retail, healthcare, and consumer goods, companies that prioritize their people achieve remarkable outcomes, boosting engagement, fostering innovation, and driving performance. Here’s how four organizations made it happen.

Organizations Applying Our Methodology

General MillsWalmartBanfield Pet HospitalAetnaCVS HealthCardinal HealthSchneider ElectricNew York LifeChico's FASTargetPepsiCoCoca-ColaLilly

Two Decades of Personalized Leadership in Action

For over 20 years, we’ve helped organizations turn individuality into their competitive advantage. Here is what changed, and how.

Case Study 1

CVS Health

Consumer Brands & RetailA six-year partnership
25%increase in employee engagement
18%improvement in retention
20%+gains in leadership proficiency

ChallengeOvercoming rigid corporate structures to foster engagement and growth.

HowThe partnership worked simultaneously on the environment (culture, systems, inclusion design) and the individual (personal branding, opportunity management, leadership identity). The results held because the conviction to maintain them was built into the program from the beginning.

See the CVS Health case study and testimonials →

Case Study 2

General Mills

Consumer Brands & RetailA nine-year partnership
33%improvement in team collaboration
26%boost in morale

ChallengeUnlocking authenticity and aligning personal purpose with corporate goals to drive innovation.

HowLeaders learned to see their teams as individuals with distinct capability and contribution, not as roles to be managed. The work addressed both the environment (psychological safety, authentic participation) and the individual (personal brand, opportunity mindset).

See the General Mills case study and testimonials →

Case Study 3

University of Chicago Health System

HealthcarePeer-reviewed in Management in Healthcare (2024)
32 ptsincrease in patient experience scores
21 ptsincrease in workforce engagement
56→88%patient-experience readiness

ChallengeTransforming patient care and workforce engagement to improve outcomes.

HowThe organization’s environment was rebuilt around individuals, not around standardized processes. When the people inside the system were developed and trusted to contribute fully, patient outcomes followed.

Read the peer-reviewed case study →

Case Study 4

Target

Consumer Brands & RetailLeader development
95%of participants applied the tools daily
82%elevated self-trust
76%increased confidence to lead with intention

ChallengeLeaders needed to move beyond positional authority and develop the identity, self-trust and conviction to lead with intention and genuine influence, rather than the performance that feels safe.

HowThis is what the individual track of the methodology produces when the environment conditions are met.

See the Target case study and testimonials →

The Research Behind the Results

The same methodology, tested in the open.

Every result above comes from one integrated method: change the environment, develop the individual, and build the conviction to sustain both.