Healthcare
The systems around them were built for averages.
Every health system calls its people its greatest asset, then hands them protocols that treat every nurse, physician and manager as interchangeable. Since 2019, Glenn Llopis Group has worked with health-system leaders to close the distance between what their people contribute and what they are capable of, for staff and for the patients they serve.
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Thought leadership partners in healthcare
Leaders from these health systems and organizations joined Glenn Llopis Group's Healthcare in the Age of Personalization summits and programs.
Where it shows up
Leaders rarely name all nine at once. They name one, and the others sit underneath it.
01 · Unclear Organizational Goals and Ineffective Operational Processes
Teams work hard toward targets the floor above them would describe differently.
02 · Ineffective Use of Individual Capacities
People are hired for what they can do, then scheduled for what the job description says.
03 · Hierarchical Imbalance
Insight travels up slowly and decisions travel down fast, so the people closest to the patient are heard last.
04 · Inconsistent Collaboration and Individual Connectedness
Departments cooperate on paper and route around each other in practice.
05 · Lack of Women and Diverse Talent in Leadership
Each year it goes unaddressed, the leadership bench looks less like the workforce and the community it serves.
06 · Workforce Shortages and Skills Deficiencies
Open roles get filled; the skills the next five years will need do not.
07 · High Workload and Staff Turnover Rates
Good people leave quietly, usually long after anyone last asked what they think.
08 · Aging Demographics in Senior Leadership Positions
Succession is planned for titles, not for the knowledge walking out with them.
09 · Inability to See Operational Efficiencies Within Organizational Volatility
Constant change hides the waste, because everyone is too busy reacting to look for it.
How an engagement runs
Our training is as much an experience as it is learning. It brings the organization’s identity and each leader’s individuality to the surface, then changes what is holding them back.
Phase 1 · Assess
Together we review the policies, programs and everyday behaviors that keep people from contributing, and our proprietary assessments set a baseline you can measure against.
Phase 2 · Interrupt
We co-design the practices, communications and training that break the habits of assimilation, with your people in the room, not only your executives.
Phase 3 · Unleash
We put the solutions to work so they reshape the environment, then retest to see which behaviors changed and whether they are holding.
Two ways in
Building Personalization Skills
Personalization means seeing and treating people as individuals, whether they are patients or staff, and it is working when people know they matter. Leaders learn to find and remove the operational and leadership barriers that keep people from contributing fully, to treat diversity of thought as a source of strength, and to use capacities in their teams that have never been put to work.
Operationalizing Personalization
Here the organization changes how it functions, so people at every level have the skills and the tools to see and treat others as individuals. We assess where people, teams, units and the whole system may be holding people back, then facilitate the co-design work that produces measurable, actionable change.
Both rest on five truths about the people you employ and the patients you serve:
Glenn Llopis Group · Leadership in the Age of Personalization®
Formats
Assessments
A baseline at the start and a retest at the end, so results are measured rather than assumed.
Training
Groups of any size work through Leadership in the Age of Personalization®, the methodology Glenn Llopis created, applied to the realities of care delivery.
Coaching
One-on-one guidance for the leaders carrying the change, delivered with Conviction Institute.
Flexible options
Intensive, self-guided or colleague-facilitated, depending on how your teams already learn.
Health-system leaders
“Glenn is leading a national conversation that is long overdue. His passion for encouraging leaders to nurture individuality and unleash the power of connectedness is just what executives need to hear right now. In healthcare organizations, that means we must be much more focused on patients as individuals rather than making patients adapt to what is convenient for us.”
Tom Jackiewicz
President, University of Chicago Medical Center / UChicago Medicine Health System
“Leadership in the Age of Personalization will move healthcare providers from the traps of standardization and unleash the powers of personalization. Glenn’s progressive thinking is for any leader and organization who cares about his or her people—and that should be all of us.”
Annette Walker
President, City of Hope, Orange County
The manifesto
Glenn Llopis’s seventh book argues that healthcare’s future depends as much on the people who deliver care as on the care itself, and it asks leaders to stop managing by outdated standards and lead with personalization. It also serves as the summary of the 2025 Healthcare in the Age of Personalization summit.
Order on AmazonThe proof
Peer-reviewed · Management in Healthcare, 2024
Operationalising personalisation in a healthcare system
Tom Jackiewicz, President of the University of Chicago Health System, and Glenn Llopis show how personalization was put into operation inside a health system, and measure its readiness before and after. Published in Management in Healthcare, Vol. 8, No. 3, pp. 221–233.
Full citation on theglennllopis.com/research
45% → 77%
Enterprise leadership readiness
54% → 75%
Workforce readiness
56% → 88%
Patient experience readiness
69% → 86%
Preventive care readiness
These four results come from the Leading Inclusion as a Growth Strategy in Healthcare Assessment, one of GLLG's proprietary instruments. It measures your organization's readiness across enterprise leadership, workforce representation, patient experience and preventive care, and it is the baseline we retest against. Take the assessment →
From 2023 to 2025, Glenn Llopis Group designed and hosted three virtual Healthcare in the Age of Personalization summits. They now live as seasons of the Leadership in the Age of Personalization docuseries.
Season: Operationalize Personalization (2023)
Season: Adopting the Personalization Mindset (2024)
Season: Belonging and Retention (2025)
Tell us where you are seeing it, and we will start there.
Start a conversationLeading yourself rather than a system? Start at Conviction Institute
