Industries

What can’t AI standardize?

Every industry is about to find out.

In most organizations, the answer is the judgment, insight and conviction of their people.

AI will flatten whatever can be standardized and raise the value of whatever cannot. For 20 years, Glenn Llopis Group has helped organizations in very different industries see that capacity and put it to work.

Leaders at work across eight industries

Organizations Applying Our Methodology

General MillsWalmartBanfield Pet HospitalAetnaCVS HealthCardinal HealthSchneider ElectricNew York LifeChico's FASTargetPepsiCoCoca-ColaLilly

How AI Will Change Eight Industries

Each projection points to the same gap: the distance between what your people contribute today and what they are capable of. AI widens that gap in organizations that standardize their people and narrows it in organizations that develop them. Closing it is the work GLLG does.

Healthcare

Time returned to care

AI will hand caregivers back hours. What a health system does with them will show whether it is restoring humanity or removing it.

Built on three executive summits and a peer-reviewed paper with UChicago Medicine.Explore Healthcare

Financial Services

Advice becomes a commodity

When every client can get the same sound recommendation in seconds, trust moves to the people who can explain their judgment and stand behind it.

Signature: The Advice TestExplore Financial Services

Education

Assessment gets rebuilt

Institutions that grade thinking, reflection and voice will produce the graduates employers compete for.

Signature: Grade the ThinkingExplore Education

Professional Services

The pyramid flattens

The junior work that trained future partners is being automated. Firms that protect the apprenticeship will own the next generation of leaders.

Signature: The Apprenticeship LadderExplore Professional Services

Consumer Brands & Retail

Personalization moves inside

Every brand can now personalize for the customer. The advantage left is knowing your own people as individuals.

Signature: Personalize InsideExplore Consumer Brands & Retail

Manufacturing & Operations

Tacit knowledge becomes scarce

AI will optimize the line and the supply chain. The next gains sit with what experienced operators notice before the data does.

Signature: What the Floor KnowsExplore Manufacturing & Operations

Technology

Adoption is the bottleneck

Capability is no longer the constraint. The leaders who can build trust around change will become the scarcest talent.

Signature: The Adoption GapExplore Technology

Government & Nonprofits

Being known becomes the standard

As standardized service gets cheaper, trust goes to institutions that use AI to see people more clearly.

Signature: Known, Not ProcessedExplore Government & Nonprofits

These are Glenn Llopis’s projections from Conviction Over Code, the second of his three Conviction Papers, not research findings. They come from two decades of watching which institutions evolve and which simply trade one tool for another.

One Pattern Underneath

The work changes. The reason people hold back doesn’t.

In every industry we enter, we find the same distance between what people currently contribute and what they are capable of. Closing it takes three things at once, in the right sequence.

01

The Environment: Change the conditions

We find where policies, habits and hierarchy keep capable people from contributing, then redesign them with your teams.
02

The Individual: Develop the person

People learn to see their own capabilities, manage opportunity and know what they solve for, so new freedom gets used.
03

Conviction: Build what holds it

Conviction is the earned capacity to act on what you believe before the outcome is certain. It is what keeps both changes going under pressure.

How we solve it

Earning Conviction Assessment
Age of Personalization Assessment
Unleashing Individuality Assessment
1:1 High-Performance Coaching
Customized Design-Thinking Programs

Proof

Fortune 500 companies, health systems and universities

Organizations that have applied our methodology include:

CVS HealthGeneral MillsTargetWalmartPepsiCoCoca-ColaAetnaLillyCardinal HealthSchneider ElectricNew York LifeChico's FASBanfield Pet Hospital

Measured results:

25%

CVS Health

increase in employee engagement
33%

General Mills

improvement in team collaboration
32 pts

University of Chicago Health System

increase in patient experience scores
82%

Target

of participants elevated their self-trust

Full results are on the Proof page. Working in Puerto Rico? See GLLG Puerto Rico.

Our Process

From Awareness to Action

Assess
A baseline from our proprietary assessments, so you know where you stand before anything changes.
Design
A plan built around the gaps the baseline reveals, not a program taken off a shelf.
Implement
Leadership development, team sessions and systems redesign, with your people in the room.
Measure
A retest that shows which behaviors changed and whether they are holding.
Sustain
Internal capability, so the change keeps going after our part is done.

Which door is yours?

Tell us your industry and where you are seeing the gap. We will start there.

Developing individual leaders rather than a whole organization? Cohorts and coaching are offered through Conviction Institute.